Who you are dealing with
ColdSilver, registered in the Netherlands under KvK 80881874, at Waterblok 61, 2612 KX Delft. Reach us at info@coldsilver.nl. These terms apply to your ColdSilver account, to Moonlight, Sophie and Sterling and to Complete, and to the automation we build and operate for clients. Moonlight also has its own terms and content policy; where they are more specific, they apply alongside these. Our tools are for businesses: by using them you confirm you act for one. Dutch law applies, and the court in The Hague has jurisdiction.
The three tools, and Complete
- Moonlight (Find). Product research for Shopify stores: the stores rising in your niche, the products climbing their bestseller lists, the season ahead, and imports into your store with photos and copy. €500 a month.
- Sophie (Serve). Your customer email, answered from your own inbox in your own words. €300 a month per store.
- Sterling (Sell). A checkout page in your brand, paid through your own Whop account. €100 a month and 0% of your sales. Coming soon: no store can use it yet, and it takes no payments until it can.
- Complete. All three on one account for €699 a month. It opens when Sterling does, because it includes Sterling.
Every price excludes VAT. A year costs 10 months' price, paid at once.
Your ColdSilver account
One account signs you in to all three tools. Creating it makes an organisation that you own; you can invite colleagues as admins, who may change the team and the billing, or as members, who may use the tools. You are responsible for what happens under your account and your organisation: keep your password and authenticator codes to yourself, invite only people who should be there, and tell us at once if you think someone else has access. We may require an authenticator for some roles, and we may suspend an account that is used to attack the service or other people's accounts.
What Sophie is
Sophie is an assistant that answers customer email on behalf of a business, from that business's own mailbox, using the business's own rules. You connect the mailbox yourself and you can disconnect it at any moment.
She starts in shadow mode, which means she writes replies and sends nothing. Moving her to approve mode or live mode is a deliberate act by you. Until you take it, no customer of yours ever receives anything from her.
A webshop can also connect its Shopify store. Sophie then reads orders to check who is writing and what they bought, and can update the shipping address of an order that has not shipped. Refunds, store credit and cancellations are prepared for you and sent by you from the Refunds page, unless you switch on money actions yourself, in live mode, within the limits you set. The privacy statement lists exactly what she reads.
What you are responsible for
- The mailbox. You confirm you are entitled to connect it and to have its contents processed as described in our privacy statement.
- The store. The same goes for the Shopify store, Whop account or other system you connect: you confirm you may connect it and have the tool act on it as described.
- The rules you give her. Prices, policies and promises come from you. Sophie answers within them.
- What goes out. Replies are sent from your address and are your communication with your customer. In shadow and approve mode you see every one before it leaves.
- What you import. In Moonlight, import only products, photos and text you own or have permission to use. Being public, being on a supplier's list or being edited by AI does not change that; Moonlight's content policy sets this out.
- Lawful use. No unsolicited bulk mail, nothing unlawful, and nothing that breaks Google's terms for the connected account.
What we are responsible for
We run the service with reasonable care, keep your data as described in the privacy statement, and tell you plainly when something breaks. We do not guarantee that a generated reply, a research result or an estimate is correct, complete or suitable for a given situation. Sophie drafts language from the material you give her, Moonlight reads signals from public catalogues, and both can be wrong. Shadow and approve mode, and the confirmation Moonlight asks for before an import, exist precisely so you can see that before a customer does.
Our liability is limited to the fees paid for the service in the three months before the event, except where the law does not allow such a limit, such as intent or gross negligence.
Money
The prices are the ones above: per month, excluding VAT, or 10 months' price for a year paid at once. Each tool is its own subscription with its own line on your invoice; Complete is one subscription for all three.
Who sells it. When you buy through coldsilver.nl, Stripe sells the subscription to you. Stripe is the merchant of record under its Managed Payments programme: you see the purchase as Sold through Link (Link is Stripe's payment service), Stripe calculates and collects the VAT for your country and pays it to the tax authority, Stripe issues the invoice and the receipt, and Stripe handles payment questions, refunds and disputes through Link support. ColdSilver provides the service and answers everything about the tools themselves. Stripe may show the price in your own currency; the euro price above is the one we set.
Trial. A new subscription through your ColdSilver account starts with a 7-day free trial, once per organisation per tool. Stripe asks for a card at the start and charges the first period when the trial ends. Cancel before the trial ends and you pay nothing. Sophie started on sophie.coldsilver.nl begins with a free week without a card; after it she stops and leaves your mail alone until you subscribe, at €300 a month per store. Moonlight started on moonlight.coldsilver.nl asks for a card and charges the first month when its 7 days end, unless you cancel before.
Cancelling. You can cancel at any time, from the billing page in your account, through Stripe's Billing Portal, or at link.com. The subscription runs to the end of the period you paid for and then stops. The remainder of a paid period is not refunded, except where the law says otherwise; Stripe, as the seller, can also decide a refund request you raise with Link support.
Failed payments. If a payment fails, Stripe retries it and emails you. You keep using the tool for at most 14 days after the first failure, and never past the period you paid for; then it locks until the payment succeeds.
Price changes. We tell you by email at least 30 days before a price change takes effect, and it applies from your next renewal after that date. If you already pay another price, it stays until we change it with that notice. Deployments agreed with you in writing stay as agreed.
Ending it
You can stop at any time.
- Your account. Cancel your subscriptions as described above; the tools lock at the end of the paid period and the account stays, free, until you ask us by email to delete it.
- Sophie. Disconnect Google in Settings, or email us, and we delete the store and everything in it.
- Moonlight. Delete your account in Moonlight, as its terms describe.
We can end the agreement if the service is used unlawfully, if invoices go unpaid after a reminder, or if Google withdraws the access the product depends on. A subscription whose payment keeps failing ends when Stripe's retries end. We will always say why.
Changes
If we change these terms in a way that matters to you, we tell you by email before the change takes effect. Continuing to use the service after that is acceptance. The date at the top always says when this page last changed.