Your customer email, answered in your own words.
Sophie reads your website and the mail you already answered, then writes the replies to the questions that keep coming back, from your own Gmail. She starts in shadow and sends nothing until you say so.
7 days free, no card. Then €300 a month per store, excluding VAT.
You do not write her answers. She reads yours.
Three sources, in this order. You have already written the answers a hundred times; she goes and finds them.
- 01
Your website
She reads it first and shows you what she took from it: what you sell, where, at what price. You correct it before she goes on.
- 02
Your sent mail
Then the conversations you already answered, the last 50 for a webshop: your wording, your prices, the rules you apply without thinking. Where your site and your inbox disagree, she asks which one is right.
- 03
What only you know
What neither could tell her, she asks: a short list of questions, each starting from something a customer actually wrote to you. Skip the ones you cannot answer.
You decide when she sends
Every store starts in shadow. You move her up when you trust her, and back down in Settings whenever you like. Pick a mode to see what happens to one email.
Hi, I ordered on the 3rd and have not received anything yet. Where is my order #48291?
Hi Emma, Thanks for your patience. Order #48291 is with the courier and the tracking shows delivery on Friday. Best regards, Juniper & Co.
Email from Emma Jansen: Where is my order? Reply written. Nothing sent, shadow mode.
In live mode on a webshop she waits 27 minutes after an email arrives before she sends. Replies go out from your own address, in the thread the customer started.
Her inbox, and one list for what needs you
Needs you
Anything she should not decide alone lands on one list, with what she already looked up, so you answer it once.
Everything she did
Every conversation she handled, what she replied, and what she handed to you and why. Nothing happens where you cannot see it.
Your customer list
Everyone she found in your mailbox, with name, company, phone and address where your mail states them. Sorted by value, by last contact or from A to Z.
A calendar, if you want one
Keep your planning in Sophie and she can say whether a slot is free and book it, inside your opening hours. Leave it off and she never confirms a date.
What she can reach, and what she cannot
She asks Google for two permissions, read and send, and a third for the calendar only if you want it. This is the whole list.
Granted
- Reading the mail she learns from and the new mail she must answer.
- Sending the reply in the same thread, from your own address.
- Your calendar, only if you switch it on.
- Your Shopify orders, if you connect your store: she reads them, and can change the shipping address on an order that has not shipped yet.
Never asked for
- Deleting, moving or changing anything in your mailbox.
- Your bank account or your bookkeeping.
- Your Drive, your contacts or any other Google service.
Money stays with you. Refunds, store credit and cancellations are yours to do, unless you switch money actions on yourself, in a separate step.
Her access token is encrypted and stored in Frankfurt; disconnecting destroys it. OpenAI reads each customer message to write the reply. Your mail is not sold, not used for advertising and not used to train general AI models. The full privacy statement
€300 a month per store. The first week costs nothing.
€300 a month
Per store, excluding VAT. The first 7 days are free and need no card. If you do not subscribe after them, Sophie stops and leaves your mail alone: nothing is read, sent or deleted. Cancel whenever you like; she runs to the end of the paid month.
Sign in to Sophie if your store is already set up.
Complete, all three tools for €699 a month, opens when Sterling does. See the pricing page
The other two tools
Find€500/mo
Reads the stores you compete with, shows what is climbing and when your categories peak, and imports what you pick into Shopify.
How Moonlight works
Sell€100/mo
A checkout page on your own domain, paid into your own Whop account, every order written into Shopify.
How Sterling works