Sophie answers the mail you keep answering twice.
She is an assistant for one mailbox: the one your customers write to. She learns from what you have already sent, drafts the replies, and hands you anything she should not decide on her own.
She learns from you, not from a template
Most tools ask you to write the answers. Sophie goes and finds them, because you have already written them a hundred times.
Your website
She reads it first and shows you what she understood: what you sell, where you work, what it costs. You correct anything wrong before she goes further.
Your sent mail
Then up to a thousand conversations you already answered. Your phrasing, your prices, the rules you apply without thinking about them. Where your site and your mail disagree, she asks you which one is true.
Three modes, and you move between them
Shadow
She reads every new message and writes her reply. Nothing is sent. This is where you find out whether she understood your business, at no risk to a single customer.
Approve
She writes, you read it and press send. The reply goes out from your address, in the same thread, as though you typed it.
Live
She replies on her own to the routine questions and still hands you the rest. You can put her back to shadow in one click.
What comes with her
Your customer list
Everyone she found in your mailbox, with what she could read back about them: company, phone, what they were worth, when they last wrote. Sorted by value, by recency, or A to Z.
An inbox you can read
Every conversation she handled, what she answered, and what she handed to you and why. Nothing happens where you cannot see it.
A calendar, if you want one
Keep your planning inside Sophie and she can say whether a slot is free and book it, inside your opening hours. Mirror it to Google Calendar. Leave it off and she never confirms a date.
What she cannot reach
She asks Google for the narrowest access that does the job, and that is the whole list.
Granted
- Read the mail she learns from and must answer.
- Send the reply in the same thread, from your own address.
- Your calendar, only if you switch it on.
Never asked for
- Deleting, moving or changing anything in your mailbox.
- Payments, invoices, bookkeeping, bank, till, stock, orders.
- Your Drive, your contacts, or any other Google service.
Encrypted access, stored in the EU, revocable in one click from inside Sophie or from your Google account. The full privacy statement.
See what she makes of your inbox
Setting her up is free, and she is in shadow mode until you decide otherwise. If she has not understood your business, you will know within the hour.