Your customer emails, answered — in your voice.
Coldsilver builds an AI agent that reads your support inbox, looks up the real answer in your own systems, and replies the way your team would — end to end, not a suggestion in a queue. It learns your tone and your policy, so every reply sounds like you wrote it. Nothing is a black box: every action is logged, and every euro moves behind a guard.
An agent that answers your customers — the way your best rep would.
Not a chatbot bolted to your website. Sophie works your real support inbox: she reads each email, finds the real answer in your own systems, and writes back in your voice — and hands the genuine judgment calls to a human. If your team spends hours a day on the same replies, that's the work she takes.
Reads what the customer actually asked — from any address, in any wording — and works out what they really need. No menus, no "press 1".
Looks it up live in your systems — orders, bookings, accounts, your policy — instead of guessing, deflecting, or inventing. If she can't be sure, she doesn't pretend.
Writes back the way your team would, sends it, and logs it — or hands a genuine judgment call to a human with the full context attached.
Six lines of work. One way of working.
Everything below runs in production today — for clients, or for us. Audit first, ship gated, operate in the open.
Agents that read the inbox, look up the order, decide, and act — full resolution in your brand voice, not suggestions in a queue.
view line →Refunds, store credit, cancellations and order hygiene across your store and payment platforms — behind money-safety guards.
view line →Invoices ingested, bank activity reconciled, VAT prep and a live P&L — with a case board for the exceptions that need a human.
view line →Not just ad-account forensics — an AI media buyer that runs the account to your real profit (contribution margin, never the platform’s self-graded ROAS): every budget and creative change waits for your sign-off, and every move’s euro outcome is measured and shown.
view line →Pipelines, dashboards and data stores across 10+ platforms — stores, inboxes, databases, banking, payments, and your own APIs.
view line →We don’t ship and vanish. Monitoring, incident response, audited changes and continuous improvement for agents doing real work.
view line →If you can’t read what it did, it isn’t done.
Most automation is a black box that fails quietly. Ours narrates itself — and knows the one thing it must never do: guess on a judgment call.
Before proposing anything we trace how the work actually moves today — the systems, the exceptions, the failure modes. You get the written findings either way.
Every change is snapshotted, validated and tested, then waits for your sign-off. There is always a one-step way back.
Routine cases resolve themselves. The judgment calls — disputes, fraud, lost parcels — are handed to a human with the full context attached. On purpose.
Things we already run.
Not a roadmap. Deployments that are live right now — anonymized, but real.
An agent runs a brand’s entire inbox.
24/7, in production — investigating orders across the store and payment platforms, negotiating returns, and executing refunds and store credit behind safety guards.
Our own books reconcile themselves.
We run Coldsilver’s bookkeeping on the exact automation we sell — bank-first ingestion, an exception case board, and a continuously current P&L.
Forensics that found real money.
A deep ad-account audit that separated genuine demand shifts from tracking phantoms — and stopped budget from scaling into a loss.
Got work that shouldn’t need a human?
Tell us what it is. We’ll tell you honestly whether automation fits — and show you a real, anonymized deployment. No deck, no pitch unless you ask.